Welcome to JioHealth Online – Your Partner in Comprehensive Healthcare!
At JioHealth Online, we are committed to ensuring your satisfaction with our medicine, hospital, and doctor services. This Refund & Return Policy is designed to provide clarity on how we handle refunds and returns to make your experience with us as smooth as possible.
1. Medicine and Product Returns:
a. Damaged or Incorrect Items:
- In the rare event that you receive damaged or incorrect medicine or products, please contact our customer support team within [number of days, e.g., 7 days] of receiving the order.
- We will arrange for a return or replacement at no additional cost to you.
b. Quality Concerns:
- If you have concerns about the quality of the medicine or products received, please reach out to us promptly.
- We may request additional information and, if necessary, provide a refund or replacement.
c. Non-Returnable Items:
- For safety and regulatory reasons, certain items such as prescription medications, personalized products, and opened packages cannot be returned.
2. Hospital Services:
a. Cancellations:
- If you need to cancel a hospital service, please contact us as soon as possible.
- Cancellation fees may apply, depending on the nature of the service and the notice provided.
b. Refunds for Cancelled Services:
- Refunds for cancelled hospital services will be processed based on the cancellation policy applicable to the specific service.
3. Doctor Services:
a. Appointment Changes:
- If you need to reschedule or cancel a doctor appointment, please notify us within [number of hours or days, e.g., 24 hours] of the scheduled time.
- Rescheduling is subject to doctor availability.
b. Refunds for Doctor Consultations:
- Refunds for doctor consultations may be provided under certain circumstances, such as technical issues or unforeseen circumstances that prevent the consultation from taking place.
4. General Refund Process:
a. Initiating Refunds:
- To initiate a refund or return, contact our customer support team via [your contact channels].
- Provide order details, reason for return, and any relevant information.
b. Refund Processing Time:
- Refunds will be processed within [number of days, e.g., 7 days] from the date the return is accepted.
5. Contact Us:
If you have any questions or concerns about our Refund & Return Policy, please reach out to us at:
- Email: Info@jiohealth.online
- Phone: +91 7400447592