FAQ

Navigate to the “Medicine” section, select your items, and proceed to checkout. Follow the prompts to complete your order. For prescription medications, upload a valid prescription during the checkout process.

Yes, absolutely! When booking a virtual doctor consultation, you can select your preferred date and time based on the available slots. Our system will confirm the appointment, and you will receive details on how to connect with the doctor.

The delivery time for medicines depends on your location. Typically, we aim to dispatch orders within 24 hours, and the estimated delivery time will be provided during the checkout process.

Yes, your privacy is a top priority for us. We utilize industry-standard security measures to safeguard your personal and medical information. For more details, refer to our Privacy Policy.

Yes, you can cancel or reschedule a doctor consultation. Please notify us at least 24 hours before the scheduled time to avoid any cancellation fees. You can manage your appointments through your account.

If you receive damaged or incorrect items, contact our customer support within 7 days of receipt. For prescription medications and certain products, returns may be restricted. Check our Refund & Return Policy for more details.

Once your order is dispatched, you will receive a tracking number via email or SMS. Use this number to track the status and location of your shipment.

The charges for virtual doctor consultations vary based on the type of consultation and the healthcare professional. The fees will be clearly communicated during the booking process.

Yes, you can request specific hospital services through our platform. Contact our support team, and they will assist you in coordinating the desired services based on availability.

You can reach our customer support team via phone at +91 7400447592 or email at Info@jiohealth.online. We are available 24/7 to assist you with any inquiries or concerns.